Weather Intelligence Technical Sales and Product Support Representative

Weather Intelligence Technical Sales and Product Support Representative

Posted 2 months ago

As respected innovators in meteorology, TruWeather Solutions challenges conventional weather thinking and provides cutting-edge micro weather technology for the age of autonomy. We are a community of passionate leaders— whatever your expertise or role, we all work to empower the future of the entire TruWeather team.   

At TruWeather, we view weather as a risk and liability to worker safety, business profits, and client satisfaction that requires a commitment to applying science to an operational problem.  We are committed to providing the most precise weather intelligence possible to anticipate and mitigate weather risks.   

We seek a teammate who will innovate with us, roll up your sleeves, and will always seek to improve upon status quo. We seek someone who is passionate to advance their own professional development and contributions to the TruWeather team.  We are seeking a Weather Intelligence Technical Sales and Product Support Representative.  

 As Weather Intelligence Technical Sales and Product Support Representative you will be responsible for providing technical expertise and support to our sales team and customers during the sales process and deployment. This individual will work closely with customers and internal teams to ensure that our weather intelligence solutions, including sensors, APIs, weather data, forecasting services are effectively communicated and deployed. 

What you can expect from TruWeather:  

We promise this will be one of the most rewarding and career-enhancing positions you will ever have…if you make the commitment to excellence. Our leadership is focused on mentoring and developing you as a professional, growing your skill set, and meeting your full potential. You will be on a team committed to excellence, your success, and the overall company mission. TruWeather is on a very exciting path in a rapidly developing industry, and your potential is limited only by your desire to excel. 

Key Responsibilities: 

  • Assist sales and customer-facing teams with technical product demonstrations, presentations, and solutioning  
  • Provide technical expertise to customers and prospects during the sales process and deployment 
  • Answer technical questions and address technical issues from customers and prospects 
  • Troubleshoot technical issues during the sales process and deployment 
  • Collaborate with internal teams, such as engineering and product management, to address technical issues and improve products 
  • Develop technical sales materials, such as product documentation, FAQs, and technical guides 
  • Conduct product training sessions for sales teams and customers 
  • Participate in customer and prospect meetings and calls to provide technical support and answer questions 
  • Interface with internal quality control and customer usage analytics team to address technical issues and suggest improvements 
  • Stay up-to-date with industry trends and developments in weather intelligence technology

Required Qualifications: 

  • Bachelor’s degree in meteorology, atmospheric science, or a related field (5 – 7 years military experience also qualifies)
  • 2+ years of experience in a technical sales or product support role, preferably in the weather or environmental industry 
  • Strong understanding of weather intelligence solutions and technologies, including weather data, numerical weather prediction, ML/AI techniques 
  • Proficient with programming languages (Python preferred) 
  • Knowledge of structure and unstructured data, time series data, and analytics  
  • Strong understanding  of APIs and be able to troubleshoot issues related to API integrations 
  • Excellent communication and interpersonal skills 
  • Strong ability to collaborate and work across teams 
  • Detail-oriented and able to manage multiple projects simultaneously 
  • Ability to work independently and take initiative to solve problems 
  • Ability to travel approximately 20% of the time 

We offer a competitive salary and a comprehensive benefits package. If you are a self-starter who thrives in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity.  

TruWeather will consider paying for relocation to one of our desired locations.  

* cover letter is required

In your cover letter we’d like to know about you, your values; your interest and motivations for this role; the abilities, strengths, personal attributes and diverse perspectives you will bring to the role and this organization, which may have also been gained outside of the workforce.

We are committed to providing equal opportunities and actively strive to be a diverse organization with an inclusive culture. We actively encourage applicants from all backgrounds to apply. We are committed to providing a safe and inclusive environment for everyone. We want to ensure any accessibility needs you may have are well supported, so the recruitment process is fair and equitable for all. TruWeather has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together, we aim to be smart, humble, hardworking, and, above all, collaborative.  

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